Frequently Asked Questions
Q: What are your accepted payment methods?
A: We accept payment through major credit cards, debit cards, and PayPal.
Q: How long does it take to process and dispatch an order?
A: We aim to dispatch orders within 1 working day during Monday to Friday. Orders placed over the weekends will be dispatched on the following Monday, excluding bank holidays. Orders placed on a bank holiday will be dispatched the following business day.
Q: What are your shipping options and charges?
A: We offer a flat rate delivery charge of £3.99 for standard shipping, which usually takes around 3-5 working days. Orders over £40 qualify for free shipping.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within the United Kingdom. We do not offer international shipping currently.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.
Q: What is your return policy?
A: Our return policy varies depending on the type of purchase. For standard online store purchases, please refer to our Returns Policy for detailed information. For bulk orders, returns will be handled on a case-by-case basis.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team. They will guide you through the process and provide any necessary instructions.
Q: Can I cancel or change my order after it has been placed?
A: If you wish to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been dispatched, we may not be able to make changes or cancellations.
Q: How long does it take to process a refund?
A: Once we have received and inspected the returned goods, we will process your refund within 14 days in accordance with the Consumer Rights Act 2015. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
Q: I don't see what I'm looking for, can you source other products?
A: Of course! The online shop is a range we stock, but our vast supply network means we can source many products. Please contact our customer service team with the details of the product you are looking for, and they will assist you in sourcing it.
Q: I need a lot of items, how big an order can I place?
A: As big as you like! We can accommodate large orders. Please contact our team for assistance regarding quotes and delivery times.
Q: I have a question that is not listed here. How can I get in touch?
A: If you have any other questions or need further assistance, please feel free to contact our customer service team. They will be happy to help you with any inquiries.