Terms of service

These Terms of Service ("Terms") govern your use of the services provided by Labpals Ltd ("Labpals," "we," or "our"). By accessing or using our website and purchasing our products, you agree to be bound by these Terms. Please read them carefully.

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1. Description of Services

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Labpals Ltd is a supplier of laboratory consumables and equipment. We offer a range of high-quality products for scientific research and experimentation. Our services include:

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• Online product catalog browsing and purchasing

• Order management and tracking

• Customer support and assistance

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Please note that these Terms specifically apply to the use of our website and the purchase of products. Additional terms and conditions may apply to specific products or services, and those will be clearly communicated to you during the purchasing process.

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2. Ordering and Purchasing

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When placing an order through our website, you agree to provide accurate and complete information about yourself and the order. By submitting an order, you make an offer to purchase the selected products under these Terms. We reserve the right to accept or decline your order at our discretion.

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3. Product Descriptions and Pricing

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We strive to provide accurate product descriptions and pricing information on our website. However, errors or inaccuracies may occur. We reserve the right to correct any such errors or inaccuracies, including after you have placed an order. In such cases, we will contact you to provide you with the correct information and determine how you would like to proceed.

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4. Consumer Rights

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As a UK-based company, we comply with the Consumer Rights Act 2015. Your rights as a consumer, including but not limited to the right to cancel an order, return goods, and seek remedies for faulty products, are protected under the applicable laws. For more information about your rights, please refer to our Returns and Refunds Policy.

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5. Payment and Billing

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Payment for products purchased through our website is processed securely via the available payment methods. By providing payment information, you represent and warrant that you have the legal right to use the selected payment method. We reserve the right to refuse or cancel any orders if fraudulent or unauthorized activity is suspected.

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6. Shipping and Delivery

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Labpals Ltd strives to ensure timely and reliable delivery of products. Shipping methods, costs, and estimated delivery times will be provided during the checkout process. Please review our Shipping Policy for more details.

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7. Returns and Refunds

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Our Returns and Refunds Policy outlines the process for returning products, seeking refunds, and resolving any issues related to faulty or damaged items. Please review the policy carefully to understand your rights and obligations.

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8. Intellectual Property

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Labpals Ltd retains all ownership rights and intellectual property associated with our website, including logos, trademarks, and content. You may use our website and purchase our products for personal and non-commercial purposes only. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

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9. Limitation of Liability

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Labpals Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or the purchase of our products. To the maximum extent permitted by law, we disclaim all warranties, express or implied, regarding the quality, accuracy, or availability of our products or services.

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10. Governing Law and Jurisdiction

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These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.